Return and Refund

• At Ray Supplies, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our Refund and Return Policy carefully.

  1. Return Eligibility

  You may return products purchased from Ray Supplies within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • A receipt or proof of purchase must be provided.

  2. Non-Returnable Items

  Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items

  3. Return Process

  To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected]

      

     to request a return authorization. Include your order number and the reason for the return.

  2. Receive Authorization: Once your return request is approved, you will receive instructions on how to return the item, including a return shipping address.

  3. Ship the Item: Pack the item securely in its original packaging. Include your return authorization confirmation with the package. You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item sent).

  4. Refund Process

  After we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

  5. Late or Missing Refunds

  If you haven’t received your refund within 10 business days after approval, please check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected]

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  6. Exchanges

  If you received a defective or damaged item, please contact us within 30 days of receiving your order to discuss an exchange. We will assist you in replacing the item at no additional cost.

  7. Contact Us

  If you have any questions about our Refund and Return Policy, please contact us:[email protected]