Shipping policy

• At Ray Supplies, we strive to provide a seamless shopping experience, including fast and reliable shipping of our office products. Please read our Shipping Policy carefully to understand how we handle shipping.

  1. Processing Time

  All orders are typically processed within 1-3 business days. Business days are defined as Monday through Friday, excluding holidays. Once your order is processed, you will receive a confirmation email with tracking information.

  2. Shipping Methods

  We offer various shipping methods to meet your needs, including:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Next-Day Shipping: 1 business day (available for select items and locations)

  3. Shipping Costs

  Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. Free shipping may be offered on orders over a certain amount (e.g., $50). Please check our website for current promotions.

  4. Delivery Times

  Delivery times may vary based on your location and the shipping method selected. While we strive to meet these delivery estimates, please note that delivery dates are not guaranteed and may be affected by factors outside our control (e.g., weather, carrier delays).

  5. Order Tracking

  Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.

  6. International Shipping

  Currently, we only ship. For international shipping inquiries, please contact our customer service team.

  7. Issues with Delivery

  If you encounter any issues with your shipment (e.g., delays, damaged items, missing packages), please contact our customer service team within 7 days of delivery. We will work with you to resolve any issues promptly.

  8. Contact Us

  If you have any questions about our shipping policy or need assistance with your order, please contact us:[email protected]